🎯 Where to Start
      Back to home
      1. Knowledge Base Help Center
      2. 🎯 Where to Start

      Service Account

      Learning how to use Service Accounts is a fast and effective method for logging in and making changes.

      Table of Contents

      Overview

      Leveraging for Efficiency

      How to Use

      Guest Sign-In Capabilities

       

      Overview

      A service account is a login credential allowing your store view-only access to the app. Having a device in a high-traffic gives the team a gateway to operational functionalities, allowing authorized personnel to streamline workflows and provide effective customer service. By default, the Service Account sign-in with the store-number@chick-fil-a.com (xxxxx@chick-fil-a.com). When someone signs-in using the Cowboy Hat icon and Pin, a Team Member can then do the following:

      • Access full profile
      • Complete checklists with name stamp (Service Account will complete Checklists as anonymous).
      • Utilize granted permissions - assign positions, provide training ratings, manage accountability, break management, checklist management
      • Adjust Pin

      If you have not created your Service Account credentials yet, go to Create an Account, use your store email, then assign a password. Once created, you can now use these credentials to login into any device in your store.

      If you have any questions about your service account, please contact support. 

      The full list and how to update the service account, you can see here

       

      Leveraging for Efficiency

      To maximize service account benefits:

      1. Ensure Proper Training: Provide comprehensive training to team members for effective system navigation and productivity.

      2. Regularly Update PINs: Periodically update associated PINs for guest sign-in to maintain security and limit unauthorized access.

      3. Foster Communication: Encourage open communication among team members and managers to address issues and suggestions, improving operational efficiency.

      By utilizing service accounts effectively, you can streamline workflows, enhance productivity, and provide excellent customer service in your store operations.

       

      See it in Action:

       

      How to use

      To sign in to your service account:

      1. On any device being utilized by the broader store, sign in using your Service Account credentials. 
      2. Team Members can now go view shifts and assignments.
      3. To gain access to your permissions, press the cowboy hat symbol in the left menu.


      4. Enter your pre-set PIN to verify your authorization and proceed with the sign-in process. The PIN can be found on the individuals profile and can be assigned here too.



        Screenshot 2025-02-04 at 11.50.27 AM-1

      Guest Sign-In Capabilities

      The PIN access provides whatever permissions are available to that individual. For example, if the individual is a Team Member, they can view shifts and complete checklists. If they are a Trainer, they can add a Training Rating. 

      1. Assignment Overview: Quickly view your assigned tasks, positions, or areas of responsibility.
      2. Higher Permission Levels: Perform tasks beyond standard access, such as rating training materials, utilizing infraction tracking, or accessing the layout editor for store setup changes.

      If you need assistance or support related to your service account

      1. Schedule a meeting for one-on-one assistance or in-depth support with the appropriate personnel.
      2. Fill out the support form at https://www.oneclickapp.com/support to initiate a support ticket and receive prompt assistance from the OneClick Team. Provide necessary details and describe your issue or inquiry in the form.

      By following these instructions, you can easily sign in to your service account, unlock advanced features, and access support when needed.

      See it in Action