How to use the service account and cowboy hat pin
Introduction
Efficiently signing in to your service account is essential for maximizing productivity in customer service management. This article will guide you through the process of signing in using a pre-set PIN represented by a cowboy hat symbol. By following these steps, you can easily access your assignments, gain higher permission levels, and connect with support for assistance.
To sign in to your service account
- Locate the cowboy hat symbol in the sign-in interface on your store's device.
- Enter your pre-set PIN to verify your authorization and proceed with the sign-in process.
Signing in through the guest sign-in option with your PIN unlocks advanced features that enhance your customer service management capabilities
- Assignment Overview: Quickly view your assigned tasks, positions, or areas of responsibility.
- Higher Permission Levels: Perform tasks beyond standard access, such as rating training materials, utilizing infraction tracking, or accessing the layout editor for store setup changes.
If you need assistance or support related to your service account
- Schedule a meeting for one-on-one assistance or in-depth support with the appropriate personnel.
- Fill out the support form at https://www.oneclickapp.com/support to initiate a support ticket and receive prompt assistance from the OneClick Team. Provide necessary details and describe your issue or inquiry in the form.
By following these instructions, you can easily sign in to your service account, unlock advanced features, and access support when needed.