Unscheduled team members may be archived. CFA wifi may block the login flow. Use the Trouble Signing In link for other issues.
Possible solution #1:
OneClickApp synchronizes with Hot Schedules for the user list and when a user is not included in any shifts in Hot Schedules, OneClickApp will move them to “Archived” status and they will not be able to login to OneClickApp. To restore access, add them to a shift and wait for the next sync cycle (1 to 15 minutes) and the user will be reactivated. Another option is to add “Longterm Employee” permissions to their record to keep them in the system even when they aren’t scheduled in Hot Schedules. Contact OneClick support to if the Longterm Employee option isn’t available under their user profile page.
Possible solution #2:
Sometimes the Chick-fil-A WIFI networks block the OneClickApp login flow. This is a sporadic issue and may cause problems one day and not the next. To work around this issue, try using another internet source (like a phone hotspot) to login. After the OneClick has authenticate, the app can be used like normal, even on the CFA wifi.
Other issues:
If neither of the above solutions helped and there are still problems logging in, click on the "Trouble Signing In?" link on the login page. Then contact support if necessary.
