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      Logging Into OneClick

      Logging into the OneClick app is simple and can provide your team additional capabilities. 

      Table of Contents

      First Time Logging in

      Steps to Login

      After Leader Login

      See it in Action

      Multi-Store Login

      FAQs

      First Time Logging In

      Before you login for the first time it's important to note:.
      • OneClick is synced to your HotSchedules email, but we do not use HotSchedules credentials.
      • If your HotSchedules email is Google based, use "Google Sign-in".
      • If your HotSchedules is not Google based, you will need to Create an Account.
      • The Operator will Create an Account using their CFA Franchisee email, regardless of their HotSchedules email. 
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      Steps to Login

      1. Download the OneClick App or go to www.OneClickApp.com on your web browser.
      2. Click Login.
      3. If your HotSchedules email is Google based, use "Google Sign-in".
      4. If your HotSchedules email is not Google based, use "Create an Account". Ensure you are using your HotSchedules email when creating an account.
      5. Once logged in, you should be sent straight to your stores OneClick account. If you experience any issues logging in, first check with your leaders you have the correct HotSchedules email. If this is correct, please Contact Us. 
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      After Leader Login

      After login, a Leader can then:

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      See it in Action!

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      Multi-Unit Stores login

      OneClick provides a versatile system that enables you to switch between multiple stores, be it A store or B store, and as many stores as you may have. To do so, you need to follow these steps: 

      • Login with the same email you use for HotSchedules. Please confirm the same email is being used with both stores. If the email isn't the same, we can manually connect other accounts if they have different email addresses and don’t want to change them. Contact us to set this up.
      • Once logged in, go to your profile icon on the bottom left and click the "Switch Account" button. 



      Nuances to Multi-Unit Login

      • The leaders who are in both may/will have different permission levels and/or training ratings. You can set them up to be the same.
      • If the leader isn't scheduled often in Store B but needs access to OneClick, we need to add a special tag titled Long-Term Employee. This tag keeps you in the system even if you aren't on the schedule. Contact us with the following information:
        • Store number
        • Leaders name
      • Store A and Store B will have different Service Accounts for the store's iPads. 

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      FAQs

      Team Member is unable to log into OneClick App.

      First, ensure the Team Member is using the correct HotSchedules email. You can check this in HotSchedules, or you can log into the OneClick app using your leadership credentials and locate their profile to see the email that needs to be used. If they are using that email and are still unable to login, please Contact Us with the Team Members name and email. 
      OneClick synchronizes with Hot Schedules for the user list and when a user is not included in any shifts in Hot Schedules for 3-months, OneClick will move them to “Archived” status and they will not be able to login to OneClick. To restore access, add them to a shift and wait for the next sync cycle (1 to 15 minutes) and the user will be reactivated. 
      Sometimes the Chick-fil-A® WIFI networks block the OneClick login flow. This is a sporadic issue and may cause problems one day and not the next. To work around this issue, try using another internet source (like a phone hotspot) to login. After the OneClick has authenticate, the app can be used like normal, even on the CFA wifi.

       

      When Operator tries to Create an Account, it says they already have an account setup:

      Your Operator may have two units with OneClick. In this scenario, the Operator will not need to create a second account with OneClick, but rather login using their first store's credentials, then go to their profile icon on the bottom left to click "Switch Accounts".

      By default, the store attaches to the Operators CFA Franchisee email. There is a rare occasion this has been altered, making it difficult to login. If this occurs, please Contact Us.

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