Logging Into OneClick

Table of Contents

First Time Logging in

Steps to Login

After Leader Login

See it in Action

Multi-Store Login

FAQs

First Time Logging In

• OneClick is synced to your HotSchedules email, but we do not use HotSchedules credentials.
• If your HotSchedules email is Google based, use "Google Sign-in".
• If your HotSchedules is not Google based, you will need to Create an Account.
• The Operator will Create an Account using their CFA Franchisee email, regardless of their HotSchedules email. 

Steps to Login

1. Download the OneClick App or go to www.OneClickApp.com on your web browser.
2. Click Login.
3. If your HotSchedules email is Google based, use "Google Sign-in".
4. If your HotSchedules email is not Google based, use "Create an Account". Ensure you are using your HotSchedules email when creating an account.
5. Once logged in, you should be sent straight to your stores OneClick account. If you experience any issues logging in, first check with your leaders you have the correct HotSchedules email. If this is correct, please Contact Us. 

After Leader Login

After login, a Leader can then:

• Sync VendorBridge
• Access the OneClick Academy
• Assign or Request Permissions

See it in Action!

Multi-Unit Stores login

OneClick provides a versatile system that enables you to switch between multiple stores, be it A store or B store, and as many stores as you may have. To do so, you need to follow these steps: 

• Login with the same email you use for HotSchedules. Please confirm the same email is being used with both stores. If the email isn't the same, we can manually connect other accounts if they have different email addresses and don’t want to change them. Contact us to set this up.
• Once logged in, go to your profile icon on the bottom left and click the "Switch Account" button. 
  
  
  
  

Nuances to Multi-Unit Login

• The leaders who are in both may/will have different permission levels and/or training ratings. You can set them up to be the same.
• If the leader isn't scheduled often in Store B but needs access to OneClick, we need to add a special tag titled Long-Term Employee. This tag keeps you in the system even if you aren't on the schedule. Contact us with the following information:
  • Store number
  • Leaders name
• Store A and Store B will have different Service Accounts for the store's iPads. 

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FAQs

Team Member is unable to log into OneClick App.

When Operator tries to Create an Account, it says they already have an account setup:

Your Operator may have two units with OneClick. In this scenario, the Operator will not need to create a second account with OneClick, but rather login using their first store's credentials, then go to their profile icon on the bottom left to click "Switch Accounts".

By default, the store attaches to the Operators CFA Franchisee email. There is a rare occasion this has been altered, making it difficult to login. If this occurs, please Contact Us.

I am getting the following notification: "Sorry, this email address is not yet associated with a restaurant location. Ensure you login with your email as listed in HotSchedules. If your email is correct, then your account will be automatically linked soon, after which you may log in as normal."

The reason for this message could be 1 of 3 reasons. 

1. You are logging in with the incorrect email. Please remember, if you HotSchedules is a Google account, sign in via Google. If not, Create an Account.
2. You are a new employee who just got added to HotSchedules today. Our servers sync at midnight each night. You can wait to have this sync or Contact Us to force sync it for you.
3. There is a miscommunication between servers. To refresh the users information, a Shift Leader or higher needs to do the following steps:
   1. Login into their own OneClick account
   2. Open the Team Member's profile
   3. Press the pencil icon next to their email.
      
   4. A pop up will show with the Team Member's email. Simply press "Ok", then have the Team Member sign-in again.

I am getting the notice "Sorry, you don't have permission to access this location. Select another from the list below".

This could be 1 of 2 reasons. 

1. You recently moved to a new store and the new server has not properly synced your information. To refresh the users information, a Shift Leader or higher needs to do the following steps:
   1. Login into their own OneClick account
   2. Open the Team Member's profile
   3. Press the pencil icon next to their email.
      
   4. A pop up will show with the Team Member's email. Simply press "Ok", then have the Team Member sign-in again.
2. You are marked as archived or terminated in your store. Have a Manager level or higher go into your profile, then ensure "Team Member" is checked. 

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