The features leaders can do
Create Channels
There are 2 types of channels: Member channels (DM) and Role channels (Group).
Click on the +New Channel 
Member Channels (DM)
Check the "Specify Members" and add all the team members or leaders you wish to include in this channel. This ensures that only designated individuals have access to effective communication and collaboration channels.
For instance, a Member Channel (DM) could be created for team members to communicate and coordinate covering shifts efficiently. Alternatively, a channel could be set up for a small group of team members and a director to kickstart a landscaping project, allowing for focused and targeted collaboration.
Role Channel (Group)
Check the "Specify Roles" and add all the permission levels and areas you wish to include in this channel. This ensures that only designated individuals have access to effective communication and collaboration channels.
Some other examples of these channels could include creating a channel specifically for front-of-house (FOH) trainers to coordinate training sessions and updates, a channel for all trainers to discuss best practices and share resources, or a channel for all team members to stay connected and informed about company-wide announcements and updates. Each type of channel serves a unique purpose and can be tailored to suit the needs of different teams and projects within the organization.
Channel Edits
You can edit the following to the channels
- Rename - change the name of the channel
- Manage Members/Role and Areas - change who has access to the channel
- Freeze/Unfreeze - Only certain team members vs all team members will be able to send messages to the channel.
- Delete - Delete the channel after confirmation.
Leaders Only
Beyond the basic messaging, leaders can do the following:
- Edit messages
- Delete messages
- View other channels they aren't not invited to
- In a trainer-only group, a director can see the messages for that group but not respond unless editing the Members/Role and Areas. This allows directors to monitor the communication within the group without actively participating, ensuring they stay informed about training sessions, updates, and discussions among trainers. Directors can provide guidance and oversight, making strategic decisions based on the information shared within the group. By having this visibility, directors can maintain a pulse on the training activities and ensure alignment with organizational goals and objectives.
Demonstration video showcasing the mentioned features
The following is a transcript of the video generated by a computer. The wording may be different.
[00:00] Hi everyone from OneClick, this is Kevin. In this video I'm going to go more the admin side of our team messaging feature. So we're going into the messaging tab here. I can create a new channel and it will ask do you want it to specify members, which I'll go over both, but in this case specified members is like a direct message. So when I click on next it will say which team members do you want to add to this direct message. So in this case I'm going to go test and it will
[00:30] bring up all of the testing ones. I'm going to click on my team member one and if I leave it blank it will just put our names in that channel name. In this case I'm going to go dm test and so I can create that. It'll create a new channel in this case both of us are online but I can come up here to the three dots, I can click on rename, and maybe I want to create it and call it three, and I can then come over here, add manage members, type in test again, and I can add the third tester, and so now three members are there, but only two of us are online, and then I can you know message and do all that kind of stuff.
[01:10] In this case I don't want this channel anymore when it served its purpose, and then I can delete it as if it never existed. Now I can also create a channel based on the roles of the team, based on their permission level. So in this case maybe I want to create a trainer one, in this case I will not be a part of this channel, which is okay for this demonstration. So I can click on next, in this case I want to see only the front of house trainers. So it will give that to me by default, but I could change that and I can create it. Once it's created, because I'm not a part of it, it's not going to show in my channels here, but I can click on view other channels and I can see go in here in this
[01:51] case there's zero team members that fit that criteria. So maybe I want to change it to be instead of just trainers, I want to do directors. I still wanted to only show the front of house, but maybe I want to save that and now I can go in hit view only channels and I can see it right here and I can accept that invite. In this case I can type into it and do wonderful things, but maybe I misspelled that. Obviously it's random letters, but I misspelled it. So I can edit the message and
[02:31] I can say hi instead of anything else. I can then hit send and now it will say hi. Maybe I wanted to do something different, I didn't like the way that it says edited, so I can delete the message and then re-say hi. I will keep that this message was deleted and I will show that there so that way they can see that. Now as the example for maybe this general one, I want this general one to be
[02:59] a like read-only access for everyone except for directors. So in this case I've already done it, but I would freeze the channel. So in this case when I look at it it will say unfreeze. So that means I can write into it and say hello or any other of the messages that we can use where if I come over here to the team member that person cannot add any messages to this channel. So they can see all of the channels so maybe this is for like announcements or hey this is what's happening, but you don't want people to respond to it. So they can flag it or they can mark it as unread, so then they can come back later and say,
[03:45] oh I've missed that message, now I can mark it that way. And be able to see that. Now I can go into this one and say, I want to unfreeze it, and then the team member can come in and write beautiful messages in that channel now. The other thing that I will point out is that on the view other channels that I forgot to mention obviously I don't have an example here you can see all of the messages but you can't type into them. So you can see like hey this is what the trainers are
[04:22] talking about and maybe we can like correct them on an individual basis or you can edit the rules add yourself to it correct that and then go back into that trainers wand and remove your access. So maybe I want to take off all the directors and then it will disappear and go back to the here like I removed the myself basically. So let me know if you have any questions about any of this. We are currently updating a way of doing all of this in the future, but if you have any
[04:57] ideas of what we should add or have questions, don't hesitate to reach out at support at oneclickapp.com. Hopefully you're having a great day and we will support at oneclickapp.com. Hopefully you're having a great day and we will talk to you soon.