OneClickApp has a very advanced and capable permission system that gives restaurant operators tight control over what content and access is granted to each employee in the restaurant based on role. We have a default set of rules preconfigured to support the general workflow and hierarchy of the typical restaurant. It leverages the diverse roles that can be given to employees so that the right information is given to the right person at the right time, respecting the privacy of leaders and employees, and enforcing appropriate workflows.

Because OneClickApp automatically syncs with your scheduling platform, every employee in the restaurant automatically receives a OneClickApp account as well. This account is usually accessed by logging in to OneClickApp with the same email that is registered in your scheduling platform, and then choosing a new password specific to the OneClick platform. (Always change your passwords folks!)

The standard team member account has limited access to the app, and that individual will gain more access in steps as they gain additional permission sets in the app. These permission sets correspond to the leadership roles in the restaurant; therefore, marking an individual with their current leadership role automatically gives them access to any new features they may need in their new role. The reverse is true when an employee leaves, is terminated, or move to a lower leadership role.

Granting permissions is itself, a permission that protects who has access. A director in the restaurant has full access to everything, which makes them a go-to for a particular change. The individual who set up the OneClickApp account usually has a director level access, at least to start. Though you could always go to the top who is definitely qualified to fulfill the request, we recommend finding the closest person to you who has access. This allows the overall workload to be distributed among all who have access.

Default Settings

The following table represents the default permission settings. Multiple columns in the middle represent the default roles or leadership positions configured. Each of these can be renamed, reordered, hidden, and additional permission roles can be added as well. Each row of the table represents a setting that can be configured.

A Service Account allows the restaurant to stay signed in without using the personal credentials of any of the leaders in the restaurant. Learn more about Service Accounts.

NOTE: These settings recently changed for service accounts. Learn more.

A simplified version of the table is displayed below, and the full table is available as a PDF and to view online. The full version includes setting categories and additional notes about the behavior of each item.

Updated Permission Table:

Changing the Settings

We on the support team can help you make many kinds of changes to your OneClickApp account.

In addition to other things, we can help you do the following in your account:

Add, rename, or move permission roles (corresponds to changing columns in the table)
Adjust who can access different areas of the app (corresponds to changing the checkmarks within a row)
Provide information on best practices observed in other high-performing restaurants

See it in Action!

Do leaders need to have both the Team Member and the leadership permission checked?

Yes. If the Team Member permission level isn’t checked, it will show they are terminated.

Screenshot 2025-02-04 at 12.38.47 PM

Do Shift Leaders need to have Trainer and Team Leader checked?

No, Not every permission level needs to be checked. Just the one they are on and the Team Member.

What Happens When I Mark Someone as Terminated in HR?

When a Team Member is marked as Terminated in HR, the OneClick system waits three days to ensure it was not a mistake, then their Team Member permission will be unchecked. This keeps all their information for leaders, but does not allow the Team Member to access the app any longer.

I have a store iPad to have OneClick on who should I sign in as?

This is what we call our Service Account. Typically sign in with the store number @chick-fil-a.com (xxxxx@chick-fil-a.com).

Rewards

To configure your Rewards settings, please Contact Us.

Billing

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Audit Logs

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Settings

Table of Contents

Profiles

Checklists

Breaks

Infractions

Training Ratings

Passports

Permissions